Managing customer engagement has never been more complex. Getting the basics right is as critical as ever in customer service especially with an increasing number of ways to engage with customers and the use of AI.
In this session, you will hear about the customer engagement basics and understand how to build great experiences for your customers. We will also be joined by Alex Mead, Global Customer Experience Leader to take us through customer service experience fundamentals.
During the event you will have a chance to learn:
What customers are looking for when they engage
The fundamentals of good engagement
How to choose the right channels for customers and turn them into a great experience
We are looking forward to transforming the customer experience with you!
The session is an interactive workshop, designed to provide you with tangible outputs. We'll share best practices and guide you through a framework of how to design and build a personalised customer experience that best suits your business.
1) Theory - learn about latest trends, research and thought leadership
2) Ideation - how to build a personalised customer experience
3) Design challenge - interactive workshop, gain new skills
The session is intended to bring participants together, exchange learnings in an interactive setting and teach new skills on how to build and improve customer experiences.
